Privacy & Security notice

Privacy & Security Policy

Information Collection and Use

Monotrac Articulation is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. Our site does not respond to “Do Not Track” signals or mechanisms.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Monotrac online store services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but you may be unable to use the shopping cart to buy merchandise. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. 

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Reviews and Forums

The reviews and forum sections of the Monotrac store website are for the purpose of sharing experiences. These sections are moderated to ensure accuracy, professionalism, and a positive user experience. Published reviews are genuine and are not edited or altered by Monotrac. Monotrac reserves the right to post or remove any review or forum post at its discretion.

By posting anything in our forum (hereafter called a Comment) or a product review (hereafter called a Review) on our website, you give us permission to reprint or use the Comment or Review in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Comment or Review will be at our discretion and without compensation; (2) We may use the Review or Comment with or without any pseudo (pen) name credit; (3) Our right to use the Review or Comment is perpetual and may be assigned by us; (4) We may use the Review or Comment locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Review or Comment.

Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Review or Comment.

Children

Monotrac does not sell products for purchase by children.  If you are under the age of 18, you may only use Monotrac in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Monotrac is committed to protecting the welfare and privacy of children.

Links

This website may contain links to other sites. Please be aware that Monotrac is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

Monotrac takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com.

Please review your browser version to ensure it supports the latest secure protocols.

Apple Safari: http://support.apple.com/downloads/#safari
Google Chrome: https://www.google.com/chrome/
Microsoft Internet Explorer: https://www.microsoft.com/ie/
Mozilla Firefox: https://www.getfirefox.com/
Opera: https://www.opera.com/

Access to all of our users' information is restricted. Monotrac operates in a secured and locked facility. Security cameras are positioned throughout the building. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at administrator@monotrac.com or call toll free 888-942-9494 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All Monotrac servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored in similarly secured locations. Only personnel with proper security clearance have access to these restricted areas. 

All employees are kept up-to-date on our security and privacy practices. 

If you have any questions or concerns about Monotrac security practices, you can send us an email at administrator@monotrac.com.

Special Offers

Our special offers are sent only to customers who grant Monotrac permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or Monotrac news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website by logging in and viewing the "My Account" section by clicking their email address on the top menu bar or the "My Account" link in the site footer. You must have your email address and password in order to access your account. In the event you forget both your email address and password, or forget your password and no longer have access to that email address, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt-out and stop receiving Monotrac special offers and/or the newsletter, Monotrac provides two ways to do so. Users who no longer wish to receive our newsletter or promotional materials may send an e-mail to administrator@monotrac.com with a request to be removed or they may use the link provided in all Monotrac communications to automatically unsubscribe.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Last Update

The Privacy Policy contained herein became officially effective January 8, 2017.

Address

Monotrac Articulation
8496 Harrison St., Suite #110
Midvale, UT  84047